Benjamin Franklin once said: "It takes many good deeds to build a good reputation, and only one bad one to lose it." Effectively managing consumer complaints helps to ensure the good reputation of your agency. In this webinar you will learn:
- Definition of a Consumer Complaint
- Sources of Consumer Complaints
- How to Manage Consumer Complaints
- And much more!
Scott Florez, VP of Agent Quality Assurance, Member of the American Society for Quality, Alliant National
CE Credit: 1 hr Escrow (expires 1/7/2018)
Member: $35 |Non Member: $49
*Your access to this webinar is valid until one year from date of purchase or expiration date of 1/7/2018, whichever comes first*
** PLEASE READ BEFORE CONTINUING TO REGISTER **
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