Is Your Reputation At Risk? Managing Consumer Complaints

Recorded January 7, 2016| 

 

Benjamin Franklin once said:  "It takes many good deeds to build a good reputation, and only one bad one to lose it."  Effectively managing consumer complaints helps to ensure the good reputation of your agency.  In this webinar you will learn:

  • Definition of a Consumer Complaint
  • Sources of Consumer Complaints
  • How to Manage Consumer Complaints
  • And much more!
Presented By:
Scott Florez, VP of Agent Quality Assurance, Member of the American Society for Quality, Alliant National 

CE Credit: 1 hr Escrow (expires 1/7/2018)

Member: $35 |Non Member: $49

*Your access to this webinar is valid until one year from date of purchase or expiration date of 1/7/2018, whichever comes first*




 

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When
1/7/2016 - 1/7/2018
Where
Online
Webinar, On-Demand

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