Is Your Reputation At Risk? Managing Consumer Complaints

Recorded January 7, 2016| 


Benjamin Franklin once said:  "It takes many good deeds to build a good reputation, and only one bad one to lose it."  Effectively managing consumer complaints helps to ensure the good reputation of your agency.  In this webinar you will learn:

  • Definition of a Consumer Complaint
  • Sources of Consumer Complaints
  • How to Manage Consumer Complaints
  • And much more!
Presented By:
Scott Florez, VP of Agent Quality Assurance, Member of the American Society for Quality, Alliant National 

CE Credit: 1 hr Escrow (expires 1/7/2018)

Member: $35 |Non Member: $49

*Your access to this webinar is valid until one year from date of purchase or expiration date of 1/7/2018, whichever comes first*


The 'Register Someone Else' button (below) should ONLY be used to register another person from YOUR company. After clicking this button, type in the last name of the person in the box provided on the next screen to see if they are currently on your company roster. If the person's name is not listed, please DO NOT click the 'Add a new contact' button. Instead, please call 512.879.2890 or 512.879.2882, or email: for assistance.


1/7/2016 - 1/7/2018
Webinar, On-Demand

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